Frequently Asked Questions

Once you complete your booking, you will receive an instant confirmation email with your reservation details. If you do not receive an email within a few minutes, please check your spam or junk folder. You can also contact our reservations team directly via phone or email to confirm your booking status.

At Twiga Safari Lodge, guests aged 12 years and below are considered children and may be eligible for special rates or offers. Children above 12 years are considered adults for booking and pricing purposes.

Signing up for email or newsletter updates, as occasional exclusive offers may be shared directly with subscribers. Inquiring directly with the reservations team—sometimes unadvertised promotions or seasonal discounts may be available.

You can contact Twiga Safari Lodge using the following methods: Phone: +256 778 008 303 Email: info@twigasafarilodge.com Website Contact Form: www.twigasafarilodge.com Location: Mubaako Road, Mubaako Parish, Budondo Sub County, Jinja, Uganda For the fastest response, we recommend calling or emailing directly. The team is friendly and ready to assist with reservations, inquiries, or special requests.

Late check-out is subject to availability at Twiga Safari Lodge. If you would like to stay past the standard check-out time, please inform the reception in advance. We’ll do our best to accommodate your request. In some cases, a small additional fee may apply for extended stays.

Yes, you can cancel your reservation at Twiga Safari Lodge. The policy is as follows: You’ll need to cancel before your arrival, and a cancellation fee will apply. The exact terms depend on your booking—please refer to your booking confirmation or contact the lodge directly for full details. reddit.com +15 twigasafarilodge.com +15 tripadvisor.com +15 As per current policy, a 20% deposit is required to confirm your booking, and the balance is due at least 35 days prior to arrival.

**Do you have hotels with a spa?** Twiga Safari Lodge does **not have a spa facility** at the moment. However, guests can enjoy our **refreshing swimming pool**, perfect for relaxing and unwinding after a day of adventure. It’s a great spot to soak up the sun and enjoy the peaceful atmosphere by the Nile.